Please find the following commercial documents describing ABB's Service Level Agreement (SLA) and Warranty programs supporting ABB E-mobility products:
ABB E-mobility Service Level Agreements (US)
ABB E-mobility Warranty services (US)
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ABB E-Mobility charger service requests are now managed through a service portal at https://abb-emobility.my.site.com/AbbEmobilityPortal/s/login/. If you do not have access to the portal, please email us at us-chargerdesk@abb.com or call 1 (800)-825-2556 and include all charger details within the request.
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